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PRESS RELEASE

The Institute of Statistics launches questionnaire to evaluate its services

The questionnaire collects information on what the focus and scope of the next Strategic Plan should be.

In order to know the opinion of citizens regarding the performance of the services offered by the Puerto Rico Institute of Statistics (Institute), the executive director, Dr. Orville M. Disdier, announced the launch of a questionnaire that, among others, will collect the opinion of citizens on what should be the approach and scope of the Institute's next Strategic Plan, which will last three (3) years.

“The Institute was created to promote changes in the systems for collecting and analyzing the information that is generated so that they are complete, reliable and quickly and universally accessible. Periodically evaluating how the Institute has fulfilled these purposes is essential to continue to transform our institution and improve our services. In addition, we must ensure that our strategic plan is in line with the needs of today's society,” argued Dr. Disdier.

It was reported that the questionnaire is one in electronic format, easy to complete, and that it can be accessed through any computer, tablet or smartphone with Internet services. Among the topics covered by the questionnaire are: frequency of use of services and products, perception of the quality of services, level of trust in products, opinion on potential strengths and weaknesses, assessment of compliance with the mission and vision, and possible changes to the Institute's objectives, among others. Anyone can participate in this survey, including employees and officials of the three (3) branches of government, researchers, academics, teachers, students, parents, and users of information and data in general, inside and outside of Puerto Rico.

The questionnaire entitled “Evaluation of the Services of the Puerto Rico Statistics Institute and Update of its Strategic Plan” can be accessed at any time through the following e-mail address: Quality of Service Survey.

For technical questions or for more information about this questionnaire, you can send an email to: preguntas@estadisticas.pr.

About the Puerto Rico Institute of Statistics

To learn more about the Institute of Statistics, you can access the website: www.estadisticas.pr.gov. On social media through Facebook accounts (@statistics.pr), Twitter (@EstadisticasPR), Instagram (@institutodeestadisticas) and LinkedIn (Puerto Rico Institute of Statistics).

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Press Release

New system improves speed and effectiveness when answering

Questions from citizens about statistical data

In order to automate and improve the speed and effectiveness of the processes for answering citizens' questions on statistical issues, the Statistics Institute of Puerto Rico developed a new version of the system for answering questions. This new procedure allows managers and assistants of the Institute to see in real time the questions sent by citizens and to speed up the way they answer those questions. Through the tool of Google Analytics, the system allows us to know important aspects such as: demographic data, geographical data, if the user used a computer or a cell phone, the browser or Browser used, the company of Internet, among others.

“Using this new system, we will better know how long it took us to answer questions, what topics are most common among citizens and what resources were required to answer them. In addition, the tool makes it possible to generate quality control metrics, allowing the Institute to streamline processes, make better use of time, human resources and, consequently, public funds,” said Dr. Orville M. Disdier, acting executive director of the Puerto Rico Institute of Statistics.

To use the new question system, people can send an email to preguntas@estadisticas.pr or access the link directly https://www.estadisticas.pr.gov/

Those interested in learning more about the Institute of Statistics can access the website: www.estadisticas.pr.gov. On social media through Facebook (@estadisticas .pr), Twitter (@EstadisticasPR) and LinkedIn (Institute of Statistics of Puerto Rico) accounts.

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Contacts:

Idia M. Martinez, R-28/787-603-3200

Lourdes Burgos, R-27/787-562-2932

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