OPP Statistical Report

Oficina de la Procuradora del Paciente (OPP)
Description:

The OPP statistical report will be a product of the Electronic Patient System (SEPP). The SEPP database is fed directly based on interventions made by guidance officers, grievance officers and mediators, as well as other authorized personnel from the Office of the Assistant Attorney for Programmatic Affairs and the Office of the Assistant Attorney for Legal Affairs. A statistical report will be produced from the SEPP, which can be generated monthly, quarterly or annually, as required by senior management. The statistical report will be extracted from the SEPP database, which consists of multiple screens that together will result in a summary of reports and statistics of OPP interventions in the registration, care, investigation and resolution of complaints as stipulated in Law 77-2013, which creates the Office of the Patient Attorney and Law 194-2000, which establishes the “Charter of Patient Rights and Responsibilities”.

Objective:
  1. Provide statistical data on the quality of the services provided by the OPP.
  2. Obtain a profile of patients who file complaints with the OPP.
  3. Identify trends in the classification of complaints filed with the OPP.
Main Variables
Age, sex, region, municipality, classification of complaints,
Frequency of release of the report:
Reference Population:
Beneficiaries of the Puerto Rico Government Health Plan
Product:
OPP Estadísticas
History:
This product contains no history.
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Agency
Oficina de la Procuradora del Paciente (OPP)
Contact Information
Contact:
Manuel Tristani Sánchez
Position:
Oficial de Sistemas y Procedimientos
Telephone:
787-977-0909, ext. 400
Fax:
787-977-0915
Email:
mtristani@opp.pr.gov