New system improves speed and effectiveness when answering questions from citizens about statistical data

Announcements
IEPR
24 December 2025

Press Release

New system improves speed and effectiveness when answering

Questions from citizens about statistical data

In order to automate and improve the speed and effectiveness of the processes for answering citizens' questions on statistical issues, the Statistics Institute of Puerto Rico developed a new version of the system for answering questions. This new procedure allows managers and assistants of the Institute to see in real time the questions sent by citizens and to speed up the way they answer those questions. Through the tool of Google Analytics, the system allows us to know important aspects such as: demographic data, geographical data, if the user used a computer or a cell phone, the browser or Browser used, the company of Internet, among others.

“Using this new system, we will better know how long it took us to answer questions, what topics are most common among citizens and what resources were required to answer them. In addition, the tool makes it possible to generate quality control metrics, allowing the Institute to streamline processes, make better use of time, human resources and, consequently, public funds,” said Dr. Orville M. Disdier, acting executive director of the Puerto Rico Institute of Statistics.

To use the new question system, people can send an email to preguntas@estadisticas.pr or access the link directly https://www.estadisticas.pr.gov/

Those interested in learning more about the Institute of Statistics can access the website: www.estadisticas.pr.gov. On social media through Facebook (@estadisticas .pr), Twitter (@EstadisticasPR) and LinkedIn (Institute of Statistics of Puerto Rico) accounts.

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Contacts:

Idia M. Martinez, R-28/787-603-3200

Lourdes Burgos, R-27/787-562-2932

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Puerto Rico Statistics Institute publishes Strategic Plan 2022 - 2025

Puerto Rico Statistics Institute publishes Strategic Plan 2022 - 2025

The design took into account the opinion of employees in all sectors of the economy, employees of the Institute and the general public

September 28, 2022: Building on the achievements made in the previous Strategic Plan, the Puerto Rico Statistics Institute published its Strategic Plan 2022 - 2025. In order to achieve a comprehensive plan aligned with the current needs of society, the opinion of users of the Institute's products and services, as well as the opinion of the general public, was taken into consideration. In addition, an internal analysis process was carried out using the SWOT methodology (strengths, opportunities, weaknesses and threats).

“Among the most revealing findings of the analysis, the need for more budget and human resources capable of updating statistics more frequently, improving our technological platforms and achieving fiscal and administrative autonomy for the Institute stand out. We converted this input into goals within our strategic plan to advance our mission of continuing to publish reliable and important statistics for citizens and expanding their reach and dissemination,” said the president of the Institute's Board of Directors, Dr. Javier Hernández.

The new Strategic Plan focuses on the following 10 goals:

  • Maximize the participation and effectiveness of the Statistics Coordination Committee (CCE).
  • Establish and strengthen projects aimed at “filling the various empty spaces” in the various economic, social, environmental and cultural statistics.
  • Strengthen the management structure of statistical projects to expand the capacity to carry out statistical and oversight projects.
  • Strengthen the administrative structure that allows the proper functioning of internal processes.
  • Improve the capacity and quality of technology, information systems, and the Institute's portals.
  • Improve public exposure, marketing and education about our products and services.
  • Strengthen, expand and modernize the Academies and Workshops Program.
  • Establish and strengthen alliances with the scientific community and non-governmental entities.
  • Promote the strengthening of fiscal and administrative autonomy.
  • Move the Institute's physical facilities to a larger infrastructure appropriate to current needs.

Regarding additional services that the Institute could offer, respondents suggested that specialized workshops and training, scientific advice, multisectoral collaboration and community research, among others, be provided.

“Although the Institute already offers some of these services, the survey results indicate that these efforts need to be maintained and strengthened. Hand in hand with that, we must strengthen the Institute's marketing to better publicize the services we offer,” concluded Disdier.

You can access the Strategic Plan at:

Strategic Plan Statistics Institute of Puerto Rico 2022-2025.pdf

About the Puerto Rico Institute of Statistics

To learn more about the Institute of Statistics, you can access the website: www.estadisticas.pr.gov. On social media through Facebook accounts (@statistics.pr), Twitter (@EstadisticasPR), Instagram (@institutodeestadisticas) and LinkedIn (Puerto Rico Institute of Statistics).

Puerto Rico's median age is 40.

Puerto Rico's median age is 40.