Press Release

New system improves speed and effectiveness when answering

Questions from citizens about statistical data

In order to automate and improve the speed and effectiveness of the processes for answering citizens' questions on statistical issues, the Statistics Institute of Puerto Rico developed a new version of the system for answering questions. This new procedure allows managers and assistants of the Institute to see in real time the questions sent by citizens and to speed up the way they answer those questions. Through the tool of Google Analytics, the system allows us to know important aspects such as: demographic data, geographical data, if the user used a computer or a cell phone, the browser or Browser used, the company of Internet, among others.

“Using this new system, we will better know how long it took us to answer questions, what topics are most common among citizens and what resources were required to answer them. In addition, the tool makes it possible to generate quality control metrics, allowing the Institute to streamline processes, make better use of time, human resources and, consequently, public funds,” said Dr. Orville M. Disdier, acting executive director of the Puerto Rico Institute of Statistics.

To use the new question system, people can send an email to preguntas@estadisticas.pr or access the link directly https://www.estadisticas.pr.gov/

Those interested in learning more about the Institute of Statistics can access the website: www.estadisticas.pr.gov. On social media through Facebook (@estadisticas .pr), Twitter (@EstadisticasPR) and LinkedIn (Institute of Statistics of Puerto Rico) accounts.

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Contacts:

Idia M. Martinez, R-28/787-603-3200

Lourdes Burgos, R-27/787-562-2932

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