It presents statistical information to evaluate the telecommunicator's performance in answering 9-1-1 calls, classifying them as 9-1-1 incidents and finally transferring them to answering agencies (if applicable). It describes the management of the fiscal year that ended. What is processed (emergencies and non-emergencies) and what is transferred to response agencies. Response agencies submit to the 9-1-1 Emergency System anything related to incidents they certify as attended to. I include a table with the indicators and the reference period.
This report is submitted to the governor of Puerto Rico and to the presidents of the legislative bodies (Regulation No. 5303 Regulations of the Governing Board of the 9-1-1 Service, as amended) in order to provide indicators to evaluate the performance of the 9-1-1 Emergency System
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